Category Archive: Co-production

  1. Person centred care in my lifetime? Maybe, just maybe

    It was Lynn who first suggested it. “You see” she said “you can cope with the frustration if you accept that patient centred care will come, just not in our lifetime.”

    Lynn was the hospital’s PALS manager and had an office near to mine. She would pop in to offload after she had spoken with one of […]

  2. The first alliance contract in health and social care

    In April 2013 the first alliance contract in health and social care went live. A small but important step in introducing mature ways of commissioning and contracting for the benefit of people using services, providers and commissioners.

    The service The Stockport Enablement and Recovery service aims to support people on their own individual road to recovery following mental illness. It is based […]

  3. Are health services different from other services?

    A recent Harvard Business Review paper (see previous blog post) on service redesign used examples from the world of health and finance alongside each other. It seemed strange to read about something a hospital somewhere was doing and then, in the next paragraph, how a multinational bank was tackling a similar problem. Are health services and financial services comparable?

    If you compare the customer experience of choosing a holiday, a financial service, an energy supplier or restaurant with that of choosing a health service […]

  4. Case Study – Nesta

    I've been lucky enough to work with some great innovators and leaders around the country. I'll be writing about these in a series of case studies - some live, some completed. Here is the first:

    Nesta (the National Endowment for Science, Technology and the Arts) champions innovation in a number of areas of life. It set up its People Powered Health programme […]