Archive: Jul 2013

  1. What can the NHS learn from the film industry, food retail and event management?

    What do the following have in common?.

      Each one of these is a complex operation requiring co-ordination of staff, equipment, premises. They all have customers and interested parties. They all have […]

  2. Is a ‘can do’ attitude a problem? Sir Robert Francis thinks it is

    I am always drawn to the counterintuitive and this statement from Sir Robert Francis stopped me in my tracks. He was responding to a question from James Naughtie on the Today programme about what attitudes have to go to put things right in the NHS. He said the ‘can do’ attitude has to go.

    To put this in context, it was an interview about the recent Care Quality Commission allegations. The discussion had moved on to the enormity of […]