Archive: Mar 2013

  1. Redefining Service Delivery

    A Harvard Busines Review article has an interesting take on service redesign. It notes that service delivery is rarely subject to the same radical redesign or disruptive innovation that happens in product manufacturing. Changing long established norms of the 'way we do things around here' is challenging and they suggest a structured series of questions to help.

    This article in the Harvard Business Review caught my eye (Ways to Reinvent Service Delivery by Kamalini Ramdas, Elizabeth Teisberg and Amy L Tucker in […]

  2. Social Value: Act and Measures

    There was an outbreak of enthusiasm over breakfast one day this week. It was a business briefing organised by Hazel Blears MP and hosted at Deloitte. Providers big and small lined up to say they had been embedding social values for years and welcomed the new duty on commissioners and procurers to consider social, environmental and economic wellbeing in their procurement activities.

    The Public Services (Social Value) Act 2012 came into force on 31 January 2013 and applies to public services contracts and framework agreements to which the […]

  3. Case Study – Nesta

    I've been lucky enough to work with some great innovators and leaders around the country. I'll be writing about these in a series of case studies - some live, some completed. Here is the first:

    Nesta (the National Endowment for Science, Technology and the Arts) champions innovation in a number of areas of life. It set up its People Powered Health programme […]

  4. Tails wagging dogs

    When contracts and procurement dictate how you do business rather than support you to do the kind of business you want to do, you know something is wrong.

    I read Nigel Edwards and Robert Breedon’s piece in the HSJ last week and strongly support their argument. Yes we need a range of contract […]